There’s a problem that took a lot of time to solve… … Warren was super helpful with my questions and was eager to get me back on track with my questions. Warren has been super helpful with my questions…. Please connect the disk to another port or try on another computer. During the process of scanning for lost files, our product cannot read the disk properly. You have a physical problem with your hard drive or an unstable disk connection. Obviously, this is a low paying job for an F-level coder. The program wouldn’t even start properly when I tried to recover the external drive insert of the file. We suggest you contact our customer service directly and let them help you further. Let’s just work together and try to find out what the problem is. Says I can do a cleanup of old files, but not and instructions suck. Well deserved pat on the back for customer support. The people at Stellar helped me with a problem.Īfter the at Stellar folks helped me with a problem with my disk space, it didn’t show its true space allocation. I will keep good things going when I contact Stellar for support. Was not working the first time, support advised me to help and repeat, and finally has worked properly. Used it to transfer an application that I lost the installer. For that, I give them a 5-star overall rating. Their staff is helpful, patient, and courteous. While I wouldn’t rate the video editing program more than 4 stars, Stellar support is the best. I can’t get a file back without having to pay $60. Came back a month later and automatically charged me another $70 more. Only recovered 4 files from a 1G hard drive. Only four files were recovered from a 1G hard drive… … Don’t trust this app!!! Use it at your own risk!!!! At least I was smart enough to back up first. Like an idiot I thought I’d give this another chance to merge partitions…. Can’t move, can’t stretch, leave it alone. It’s useless, can’t handle the big hard drive.
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